SellerForce® presents an IT Managed Service Provider that has been in operation for nearly 40 years. They manage IT security, firewalls, backups, new equipment purchasing, password resets, and general tech support for their B2B clients, among a few other services.
The company has built a strong brand reputation by positioning themselves as a proactive and welcome extension of their clients’ business or IT department, tailoring their solutions to accommodate clients’ needs when and where they need it. Their commitment to providing their clients with a high-quality experience has led them to accumulate a portfolio of nearly 53 unique, dedicated business accounts. Their average contract size ranges from $1,000 to $12,000 per month per contract, and they see around 200 to 300 customer contracts per month.
Since their launch in 1986, the company has never lost a customer unless that customer went out of business or got bought, leading to many clients having been with them for decades. They boast a remarkable 98% Repeat Client Rate, an LTV of $150,000, and a 5-star rating on Google. Over the years, the company’s client portfolio has expanded via word of mouth, direct selling, email blasts, and direct marketing efforts. Their current distribution list includes roughly 400 prospects in addition to their current client portfolio.
A buyer could expand on their campaign by hiring a marketing company to help drive awareness for the business, set appointments, and generate new sales.
Another tactic a buyer could use to scale would be through upselling and cross-selling services to the company’s existing client base. This would allow the new owner to capture immediate growth in their client portfolio.
This veteran of the IT market has defined themselves by their high-quality services, giving them a reputation that has led many of their clients to stay with them for years on end. The company is in a great position to scale with additional marketing, and while their portfolio of clients is in the Minnesota Twin Cities metro market, the business’s remote operations will allow a buyer a level of flexibility.
Additionally, the seller is available for an extended period to help ensure continuity with the transition of the business and clients. They are willing to attend initial client meetings to support the facilitation of existing relationships, which will help a buyer take over operations with less trouble.
If you’re interested in learning more about this brand, please contact SellerForce today for more details from our brokers.
Listing ID: SF535
