SellerForce® presents a Non-Emergency Medical Transportation (NEMT) services, primarily serving patients across two neighboring states, Massachusetts and Rhode Island. Founded in 2020, the business began with medical deliveries before moving into NEMT services in 2021 after securing their first broker contract. Their team now provides ambulatory, curb-to-curb, and door-to-door transportation for dialysis, behavioral health, adult day care, dental, primary care, and hospital discharge appointments. The company completes as many as 700 trips per month, with 80% of trip volume coming from recurring standing orders.
Business Model
The company completes 25 to 30 trips per day and about 150 per week. Trips average 10 miles and 15 minutes, with average pricing between $25 and $35. The team also accepts same-day requests, hospital discharge trips, shared rides, and limited long-distance transportation when capacity is available.
Two established healthcare transportation brokers supply scheduled trips across the company’s service area. One broker relationship has lasted four years, while the second has been active for one year. These contracts belong to the company rather than the owner, and no major contract losses or customer churn have been reported. Payments are received weekly from one broker and every two weeks from the other.
Operations
The fleet includes 5 ambulatory vehicles, consisting of 3 sedans and 2 minivans. Vehicles are kept near the drivers and common pickup areas, supporting early-morning trips without the cost of a separate parking facility. The company is operated from a home office, and their dispatch and administrative functions can be relocated or managed remotely. Operating hours run from 5:30 AM to 4:00 PM on weekdays and from 5:30 AM to noon on weekends. The owner spends about 3-4 hours per day handling administrative work and only drives on weekends, optional holidays, or when staffing is short. Scheduling, trip assignments, routing, GPS tracking, driver communication, signatures, and trip records are handled through broker-supported systems. Dispatch, routing, and communication are 100% automated, while many trips are assigned based on route and driver availability.
Staffing, Training & Safety
The six-person operation includes 4 full-time drivers and one part-time driver. Drivers complete annual training in defensive driving, CPR and first aid, HIPAA practices, and passenger assistance. Screening includes criminal history, sex offender registry, and motor vehicle record checks, along with the local clearances needed for contracted transportation work.
New drivers can typically be screened, trained, and onboarded within 7 to 10 days for less than $100. The seller expects the current driving team to remain after the sale. A manager could also be hired to assume the remaining owner duties. There have been no reported vehicle accidents, passenger injuries, insurance claims, license suspensions, regulatory actions, employment claims, or data breaches. The company maintains commercial auto, general liability, and workers’ compensation coverage.
Growth Opportunities
The clearest growth path is to add vehicles and drivers so the company can accept more broker-assigned trips. A vehicle can normally be added within one week, while a driver can be ready within 7 to 10 days. This allows a buyer to increase capacity without changing the current service model.
The company could also pursue direct contracts with dialysis centers, hospitals, adult day programs, behavioral health providers, nursing facilities, and group homes. Home care logistics, private-pay transportation, medical courier work, and wheelchair-accessible services provide other ways to grow. Longer operating hours, more holiday coverage, and additional long-distance routes could increase daily trip volume. Hiring a manager would support a larger fleet while reducing the owner’s daily involvement.
Summary
This business provides a buyer with an active NEMT company supported by recurring patient trips, established broker contracts, trained drivers, automated dispatch, short collection periods, and a clean safety history. The seller will provide one month of transition support, and the ownership and contract transfer process is expected to take one to two weeks.
Code Name – Northstar
SF676
