SellerForce® presents a thriving DTC & B2B eCommerce franchise business in the glass replacement and repair industry with over 4 years of proven success. This company operates in a high-demand market, specializing in both residential and commercial services, including glass and window replacements, wood rot repair, and custom glass projects. As a long-established leader in the market, the business has developed strong local partnerships and is a part of the 80 franchises nationwide, making it a proven industry leader.
The Company
This business has built a reputation for professionalism, courtesy, and reliability, outpacing competitors through exceptional customer service. From the first point of contact to the completion of each project, their team excels in building strong relationships with homeowners, real estate agents, and property managers, ensuring a steady stream of repeat and referral business. With the infrastructure already in place, the company can grow by 40% without any additional resources, making it an attractive acquisition for a buyer looking to scale quickly. The business also enjoys regular referrals from national chains like Home Depot and Lowe’s, further expanding its reach. They stand out for their exceptional customer service, AOV of $1,336, and efficient operations, which have resulted in an 8% repeat customer rate. With a 4,000+ email database, the business runs with minimal owner involvement, providing a strong balance of profitability and operational ease.
The Company’s Unique Selling Points
The company offers a diverse range of services, including glass replacement, window and door replacement, mirrors, custom screens, and wood rot repair. Their top-selling service, glass replacement, accounts for more than 70% of their revenue, providing significant savings to customers by replacing damaged glass rather than entire windows or doors.
Their strong vendor relationships ensure timely delivery of materials, while partnerships with local home improvement retailers drive a steady flow of customers.
Operational Infrastructure
Operating out of a strategically located facility, the business uses a streamlined process for managing orders, sourcing materials, and scheduling installations. The company holds $120K worth of fixed assets, including 4 vehicles, tools, and machinery essential for glass repair and installation. With a dedicated team of 5 full-time employees, including experienced 4 field installers and a knowledgeable office manager who runs the daily operations smoothly. Current ownership spends 15 – 20 hours weekly on the business, with much of the work focused on estimates and partner relationship management.
Scaling Opportunities
The business has primarily focused on residential projects, leaving substantial room for growth in the commercial sector. Pursuing commercial opportunities, the buyer could easily double the size of the business within a year. Additionally, expanding marketing efforts to target related industries such as property management and remodeling companies presents further growth potential.
Conclusion
The current owner is retiring and is willing to provide 30 days of free training to ensure a smooth transition. With a solid foundation in place, strong vendor relationships, and a loyal customer base, this business is well-positioned for continued growth. For a buyer seeking to scale without the need for significant capital investment, this is a rare opportunity to acquire a thriving business with a bright future. The business is poised for substantial growth, with ample opportunities to expand into commercial projects that have been mainly untapped.
Contact SellerForce to learn more about this dynamic company and its bright future.
Listing ID: SF385
